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Vuolearning Ltd (“Vuolearning”) collects personal data of its customers and website visitors whilst providing its services.
Vuolearning processes your data with appropriate care, in accordance with all applicable laws and regulations.
The controller of the processing of the personal information is:
Company ID in Finnish Trade Register: 2647901-3
Correspondence address: Keilaranta 1, 02150 Espoo
E-mail address: email@example.com
Vuolearning collects two types of information from our Users: (i) User Data; and (ii) Technical Data. Although we do not normally use Technical Data to identify you as an individual, you can sometimes be recognized from it. In such situations, Technical Data can also be considered personal data under applicable laws.
We may collect and process the following User Data about our customers and visitors: (i) first and last name; (ii) address details, (iii) telephone number, (iv) e-mail address, (v) location when using our services, (vi) payment details, (vii) other personal data you provide yourself, including pictures, for example during sales meetings, when booking a demo, and information you have provided by telephone.
We may collect User Data from our customers and visitors in a variety of ways, including, when they register to our services, subscribe to a newsletter or fill out a form. We will collect User Data from customers and visitors only if they voluntarily submit such information to us through our services or sites.
We and/or our authorized third-party service providers, may automatically collect Technical Data when you visit or interact with our services or sites. Technical Data may include the browser name, the type of computer or device, time spent on website, interaction with the Services, URL of the website you visited before and after visiting the Services, the time and date of user visits, IP address, operating system and the Internet service providers utilized and other similar technical information.
We use various technologies to collect and store information when you visit the Vuolearning website, including cookies. Cookies allow us to calculate the aggregate number of people visiting our websites and monitor the use of the websites. This helps us improve our websites and serve our users better. We also use tracking and analytics cookies to see how well our services are being received by our users.
We also use functional cookies that are necessary for the correct use of the site and for security reasons. Functional cookies, for example, store your session login information and the choices you make, such as language or cookie choices.
Third party cookie suppliers
Some of the information stated above is collected with cookies from the following service providers and other similar tools.
|GetResponse||Sending newsletters and landing pages||https://www.getresponse.com/legal/privacy|
|Google Analytics||Website content measuring and development (also via Google signals)||https://policies.google.com/privacy?hl=fi|
|Google Ads||Providing appropriate advertisements (also via Google signals)||https://policies.google.com/privacy?hl=fi|
|Providing appropriate advertisements||https://www.linkedin.com/help/lms/answer/a427660/the-linkedin-insight-tag-faqs|
|Providing appropriate advertisements||https://www.facebook.com/about/ads/|
|Hotjar||Website content measuring and development||https://www.hotjar.com/legal/policies/privacy/|
|Providing appropriate advertisements||https://twitter.com/en/privacy|
|Leadfeeder||Website content measuring and analytics||https://www.leadfeeder.com/privacy/|
When you visit our website, we ask about your consent for using cookies. You may take these cookies and tools into use by choosing “Accept” and block the use by choosing “Decline”. Your decision will be remembered by your browser for one year. The expiration time of a cookie varies, depending on the cookie and its provider. The cookies can be deleted before expiration from browser settings. Lack of consent for cookie use will not block the installation of functional cookies that are necessary for the website to function correctly.
There are several purposes of the processing of your personal data by Vuolearning:
To provide our services and carry out our agreement with you
The primary purpose for Vuolearning processing your personal data is to be able to deliver our services to you and to run, maintain and develop our businesses. We use the data for example to handle your payments, provide services or contact you regarding your registration to one of our events. If you contact our sales or customer support, we will use the information provided by you to answer your questions or solve your complaint. In order to ensure that our services are in line with your needs, this data can be used for things like customer satisfaction surveys. We might also request another party to do this for us.
For customer communication (including marketing)
Vuolearning processes your personal data to contact you regarding our services and to inform you of changes to our services and products. Your data is also used for research and analysis to improve our services and our websites. We may also use your data entered on our websites in certain cases to send information by e-mail about other services of Vuolearning to you, if you have given us consent to do that.
For quality improvement and trend analysis
We may also process information about how our services are used to improve the quality of our services. This may happen for example by analyzing any trends related to the use of our services. When possible, we will do this using only aggregated, non-personally identifiable data.
Legitimate grounds for processing
Vuolearning processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to maintain and develop our businesses.
Vuolearning may transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA) only when a separate agreement is made. When we transfer any data to a country for which no adequacy decision of the European Commission exits, such transfer will be subject to the provisions of the (standard or other) clauses adopted by the European Commission. If you wish to know more about the international data transferring of your personal data, you may contact us with the contact information stated above.
We share your personal data within the organization of Vuolearning in cases where it is necessary to do so to perform and develop our services. Only necessary data will be shared. The data can be shared for example with our employees working in customer service and marketing.
We do not share your personal data with third parties outside of Vuolearning unless one of the following circumstances applies:
It is necessary for the purposes of this Privacy Statement
To the extent that third parties need access to personal data to perform such services, Vuolearning has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations. Furthermore, we may provide your personal data to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in accordance with our Privacy Statement and any other appropriate obligations of confidentiality and security measures.
For legal reasons
We may share your personal data with third parties outside Vuolearning if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of Vuolearning, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
With your explicit consent
We may share your personal data with third parties outside Vuolearning for other reasons than the ones mentioned before, when we have your explicit consent to do so. You have the right to withdraw this consent at any given time.
Vuolearning stores your personal data only for as long as it is legally demanded or as long as it is necessary to do so for the purposes stated above. The storage period depends on the nature of the information and the purposes of processing.
Right to access
Vuolearning allows you access to the personal data that we process. This means that you can contact us at any time to request information about the personal data that we have stored of you and the purposes we are using it for.
Right to correct
You have the right to have incorrect/unprecise, incomplete, outdated, or unnecessary personal data we have stored about you corrected or completed by contacting us.
Right to deletion
You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data. After the data has been deleted, we may not be able to immediately delete all residual copies from our active servers and backup systems.
Right to object
You may object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of our services or for compliance with a legal obligation. You may also object any further processing of your personal data even after prior given consent. If you object to the further processing of your personal data, this may lead to fewer possibilities to use our websites and other services.
You have the right to opt out of receiving electronic direct marketing messages from us by clicking on the opt-out link provided in all marketing messages we send you and choose not to receive any marketing messages from us in the future. You also have the right to prohibit us from using your personal data for direct marketing purposes, market research and profiling by contacting us on the addresses indicated above.
Right to restriction of processing
You may request us to restrict certain processing of your personal data. If you restrict certain processing of your personal data, this may lead to fewer possibilities to use our websites and other services.
Right to data portability
You have the right to receive your personal data from us in a structured, commonly used format in order to transmit the data to another controller.
How to use your rights
You may use these rights by sending us a letter or e-mail, including your name, address and phone number to us on the addresses indicated above. If your request regards personal data in a cookie, you must enclose a copy of the said cookie. We may request you to provide additional information if it is needed to confirm your identity. We may reject requests that are unreasonably repetitive, unreasonably demanding or manifestly unjustified. In case you consider our processing activities of your personal data to be inconsistent with the applicable data protection laws, you may lodge a complaint with the local supervisory authority for data protection.
We will take all reasonable, appropriate security measures to protect Vuolearning and our customers from unauthorized access to or unauthorized alteration, disclosure or destruction of personal data we hold. Measures include, where appropriate, encryption, firewalls, secure facilities and access rights systems. Should, despite the security measures, a security breach occur, that is likely to have negative effects to your privacy, we will inform you about the breach as soon as reasonably possible.